The EHR Best Practices Community is a free online community and resource center that provides health and human service executives with the information and insights needed to maximize the impact of their EHR functionality on organizational strategic positioning and performance. The Community provides:
- Continuous updates on developments that affect how management teams use organizational data and information
- Management tools to leverage EHR functionality for competitive advantage
- A platform for executives and subject matter experts to share best practices
By focusing on those sectors of the field serving consumers with chronic conditions and complex support needs, the Community is uniquely positioned to provide EHR-related management support for performance optimization to the health and human service provider organizations that need it most.
John Talbot, Ph.D. Executive Editor of the EHR Best Practices Community & Senior Associate, OPEN MINDS
John Talbot, Ph.D. has more than 30 years’ experience in all aspects of health care, including upper management, consultation, education, direct clinical work, and serving as the president of a non-profit board.
Dr. Talbot is currently Vice President of Corporate Strategy at Jefferson Center for Mental Health (JCMH) in Denver, Colorado. In this role, he is responsible for the development and implementation of corporate strategy, strategic alliances and new product development. Dr. Talbot also served as the Vice President of Integration Development for JCMH where he led all new business development opportunities in integrated care and participated in region wide and statewide initiatives.
Prior to his current role, Dr. Talbot served as an Executive Vice President for OPEN MINDS for eight years and provided consultation, training and operational assistance to behavioral health providers, nonprofit organizations, and managed care organizations across the country. His areas of focus for consultation and training include strategic planning, the development of successful strategic alliances, board development, organizational reengineering, operations management, management and leadership development, and change management.
Previously, Dr. Talbot served as the President of Colorado Care Management, a network of agencies providing care to children and families. Dr. Talbot led the development of a coalition of Colorado business executives to address the issues of providing care to abused and neglected children, and the establishment of a nationwide purchasing cooperative for non-profits. The innovative work of Colorado Care Management received national recognition, including participation in a Federal IV-E waiver study that demonstrated measurable superior clinical outcomes.
Dr. Talbot’s additional experience includes serving as the Associate Dean of Operations, the Director of the Master of Health Systems Program, and Adjunct Faculty for University College, University of Denver. He also held a senior management position at Mount Airy Psychiatric Center in Denver, Colorado.
Dr. Talbot has been a featured speaker at a number of national and state venues, and is the former publisher and editor of Today’s Healthcare Manager, a newsletter focusing on leadership and management skills for healthcare managers, and has written numerous articles, manuals, and book chapters.
Dr. Talbot received his Ph.D. from the University of Denver, Master of Occupational Therapy from Western Michigan University, and Bachelor of Science from Loyola University.
John Falsetti Director of Information Services, Maryville Academy
John Falsetti brings over 25 years of information services management experience in the health and human services field to the OPEN MINDS team. His areas of expertise include managing all areas of technology and information services, IT strategic planning, database development and warehousing, electronic health record (EHR) development and implementation, voice/data infrastructures, helpdesk and user training, business intelligence and process re-engineering.
Mr. Falsetti is currently the Director of Information Services for Maryville Academy based in Des Plaines, Illinois. In this role, he is responsible for all functions of information services including strategic planning, budgeting, business intelligence, infrastructure and process improvement, as well as training and client services. During his tenure with Maryville, he completed the selection and implementation of an enterprise-wide electronic medical health record system, business intelligence reporting system, and help desk software system.
Prior to joining Maryville Academy, Mr. Falsetti served as the Senior Vice President of Information Services for One Hope United (formally Kids Hope United), a private human service organization focused on children and families in Illinois, Wisconsin, Missouri, and Florida.
Mr. Falsetti earned his Bachelor of Science in Electrical Engineering Technology from Southern Illinois University at Carbondale.
Tonya Harmon Senior Management Consultant, Optum Government Solutions, UnitedHealth Group
Tonya Harmon has over 25 years of experience in executive leadership roles focused on technology and business development support in the health and human service industry. She brings to OPEN MINDS’ clients a diverse background in tech strategy, development and implementation of new service lines, and marketing and business development planning and management. Tonya is currently the Senior Director of Technology Product Management for Complex Care Conditions in Medicaid at Optum, the healthcare platform for United Health Group.
Previously, Ms. Harmon served as the CEO of CareDirector USA, LLC. This Ireland-based organization specializes in care management technologies for managed care and service provider organizations. As CEO, she leads the U.S. launch of the organization’s product. In her leadership role, she was responsible for market and product analysis, capturing new state, local government and provider business, and building the company’s product roadmap for the U.S. market.
Before working with CareDirector, Ms. Harmon was the founder and CEO of Harmony Information Systems, a company focused on enterprise management technologies for a broad array of health and human service organizations.
During her tenure as chief executive officer, she raised over 40 million dollars in financing; won the 2005 Microsoft Most Innovative Product of the Year for case management system; won the 2008 Deloitte Fast 50 award for one of the fastest growing companies in Virginia, and won the 2007 Future 50 Award in 2007 for one of the top 50 companies in the metro DC area.
Rafi Khan Former Vice President & Chief Information Officer, Edible Arrangements
Rafi Khan brings over 30 years of experience in information technology experience in the health and human services industry to the OPEN MINDS team. His areas of expertise include healthcare information systems and health information exchange, clinical and electronic health record governance, information technology needs assessment, workflow analysis and integration, and technology systems acquisition and resource management.
Before joining OPEN MINDS, Mr. Khan served as the Chief Information Officer and Chief Technology Officer for Hartford Behavioral Health in Hartford, Connecticut. In this role, he was responsible for identifying solutions to transform the information technology (IT) structure to better support Hartford’s high-growth business. In transforming their IT structure, Mr. Khan conducted supply chain management (dental/ medical /business supplies) assessments, diagnosed and recommended processes that align overall organizational strategy with IT, improved telecommunications, and developed strategic partnership with vendors.
Mr. Khan graduated from the School of Nuclear Medicine Technology in VA Medical Center, Northport, NY, where he was awarded an RT (ARRT) board certification from the American College of Radiology Technology Certification Board and a CMNT board certification from the Nuclear Medicine Technology Certification Board. Mr. Khan earned his Bachelor of Science degree in Pre-Medicine from Sir Syed Degree College in Rawalpindi, Pakistan.
Robert Neary Subject Matter Expert, OPEN MINDS
Robert Neary brings more 37 years of experience in information technology and management professions, including more than 25 years in management and executive level positions. He also has 20 plus years’ experience with higher education leadership and organization change.
Mr. Neary has recently led complex health care technology initiatives, including multiple electronic health records system implementation projects and, for the last two and a half years, telehealth initiatives. He was the program manager for implementing a telehealth system in more than 200 primary care and specialty care clinics in Los Angeles County.
Mr. Neary has provided information technology management consulting and technical services to clients in higher education, healthcare, mobile communications, and biotechnology industries.
Mr. Neary has created and promoted integrated systems solutions for the Los Angeles Unified School District for Health Information Management, Medi-Cal (Medicaid billing, special education, and student information systems, as well as facilitated technology solutions selections on behalf of LAUSD. He has provided contract negotiations services for the procurement of technology and service solutions, developed financial and staffing plans for various projects.
Jaclyn O’Donnell Executive Vice President of Credible Behavioral Health Software
Ms. O’Donnell serves as Credible’s Executive Vice President. With over 15 years of experience in corporate administration, project management, and technology, Ms. O’Donnell leads initiatives at Credible to drive corporate efficiencies and scalability, the execution of Credible’s Two Year Strategic Plan, as well as oversee all of Credible’s Partner-facing and corporate departments.
During her time at Credible, Credible has experienced unprecedented growth sextupling in Partners, revenues, and clients served. It has been Ms. O’Donnell’s responsibility to manage that growth and oversee the establishment and expansion of multiple departments to further foster and scale the organization’s growth. Prior to joining Credible, Ms. O’Donnell served as a consultant for organizations such as the World Health Organization focused on international education and telecommunication projects in developing countries. Ms. O’Donnell’s background also consists of inter-department management and oversight at Northrop Grumman, a Fortune 500 company, US telecom fiber project management at Advanced Communications Technology, and management with the University of Maryland’s Center for Advanced Study of Language, the first and only national resource dedicated to addressing the language needs of the Intelligence Community. Ms. O’Donnell earned her B.A. in Government & Politics with a minor in French and Executive MBA from the University of Maryland, College Park.
Jean Pierre, LCSW Vice President/Chief Behavioral Health Officer, Community Health of South Florida, Inc.
Jean D. Pierre is the Vice President for Behavioral Health Services at Community Health of South Florida Inc. From 2008 to 2015, Pierre was the Quality Assurance/Quality Improvement Coordinator at CHI where he monitored compliance for client care and services and resolved deficiencies that create barriers for quality care.
He graduated with a bachelor’s degree in social work in May 2002 and then acquired a master’s degree in social work in May 2007. In May 2012, Pierre became a Licensed Clinical Social Worker which speaks to the wealth of knowledge he has and utilizes daily to meet the needs of consumers in the community for Behavioral Health Services. Pierre is also credentialed as a qualified supervisor by the Florida Department of Health. He has more than 12 years of social services experiences ranging from working as the service provider to one who monitored contracts for entities that provided social services. Additionally, he has worked with multiple populations in various settings from hospitals, correctional facilities and the community. Prior to joining to CHI, Pierre worked as government analyst for the Florida Department of Children and Families. In his spare time, he enjoys traveling, playing tennis and basketball, and volunteering. He is currently the Miami Dade Chapter President for the National Association of Black Social Workers.
Bob Puckett Director of Business Operations, Families, Inc.
Prior to joining Families, Inc., Bob Puckett worked in human resources in the metal manufacturing, food processing and automotive manufacturing industries. In addition, he completed his graduate internship in the human resources department for a local community mental health center where he later served as a Case Manager working primarily with children and adolescent clients.
Bob joined Families, Inc. in May 2006 as the Director of Human Resources. Over the years, Bob’s responsibilities increased to include the areas of Support Services and Information Technology. In the spring of 2010, Bob led the EMR Committee through a successful 12-week implementation of Credible Behavioral Healthcare Software which transformed the agency from “paper to paperless.”
In September of 2013, Bob was promoted to the Director of Business Operations which added Marketing and Finance to his areas of responsibilities.
Bob is currently serves as an advisory board member on Credible’s Technical Advisory Board, which sits at the intersection of partnership, innovation, and collaboration. Members of the TAB work closely with Credible’s Executive Management Team and their respective State User Groups to help convert development priorities into tangible features and modules that Agency staff use to improve the quality of care in behavioral health. TAB members fully participate in both their user group meetings and in Technical Advisory Board meetings to engender consensus building and collaboration when identifying necessary product features. Advisory board members place the good of all Partners above that of any one organization, supporting the work of Credible and providing mission-based feedback and support on strategic product direction.
Bob also currently serves as an advisory board member on The Partner Advisory Board (PAB). PAB is comprised of Agency C-level staff whoa re hand selected by Credible’s Executive Management team to represent their respective State User Groups. The board’s primary focus is to assist Credible in identifying key strategic opportunities and potential risks facing Partner organizations. Credible uses the information garnered from PAB members in the formulation of our strategic planning and development priorities. Additionally, board members function as a representative barometer to help Credible gauge the satisfaction of Partner Executives with items such as quality of support offered, approaches to Partnership, and awareness of state initiatives impacting billing and reporting. Members routinely share information with Credible related interactions with other Partners and report information to colleagues at other Agencies related to work being undertaken by Credible.
With a B.S. in Business Management including an emphasis in Human Resources from Arkansas State University, Bob went on to achieve his Master of Human Resources from the University of South Carolina.
Bob and his wife Laura Needham-Puckett, have two daughters and are members of a local church in Jonesboro.
Victor Topo, MSW President/Chief Executive Officer, Center for Life Management
Victor Topo, MSW, has thirty years of experience in the community mental health field – as a clinician, manager, and executive. Mr. Topo currently serves as the chief executive officer (CEO) of Center for Life Management in New Hampshire. In that role, he leads a comprehensive community mental health center that is the largest provider of mental health and addiction treatment services in the area.
While serving as CEO, Mr. Topo restructured the senior management team, implemented an electronic health recordkeeping system, and increased both revenue and number of persons served annually. He also created and implemented a strategy to integrate behavioral health care with primary care and introduced innovative treatment programs using reiki and transcranial magnetic stimulation.
Before joining Center for Life Management, Mr. Topo served as the CEO for Pathways, Inc. based in Mentor, Ohio. In that role, he successfully expanded the organization’s service offerings for chronically mentally ill consumers.
Mr. Topo started his career as a Case Management Supervisor/Case Manager for Community Counseling Center in Ohio. In that role, he provided direct services and supervision of services for severely mentally disabled persons in the community.
Mr. Topo holds a Master of Social Work degree from West Virginia University and a Bachelor of Arts degree from Siena College.
Larry Trenga Chief Information Officer, Information Technology, Wesley Family Services
Larry Trenga is an IT Executive of 20+ years with experience managing all areas of IT. He is currently the Vice President, Information and Technology at Wesley Family Services.
He has extensive experience with project management and delivery of IT services aligned to providing business value. This includes leading many application development initiatives, infrastructure/operations initiatives, and a $25mm project to design and build a new corporate data center followed by relocating ~ 100 IT services (including ~ 800 pieces of IT equipment).
He is experienced in managing all disciplines of IT aligned to an ITIL/COBIT framework.
Mr. Trenga previously served as Chief Information Officer of Family Services of Western Pennsylvania prior to its recent merger with Wesley Spectrum.
Before working at Family Services of Western Pennsylvania, Larry served in multiple roles at EDMC. He held the position of Software Engineer before being promoted to Assistant Vice President, Applications Development, and ended his career at EDMC as Vice President – IT Operations and Finance.
Larry Trenga also served as a Software Engineer at Union Switch & Signal before moving on to the same position at US Airways.
He received his Masters in International Management at STOA. He attended the University of Pittsburgh for Mathematics and Computer Science, where he also served as President of his Fraternity.
M. Arthur Williams, PMP Project Management Consultant, Pennsylvania Department of Public Welfare
About Our Sponsor — Qualifacts + Credible
Qualifacts and Credible have merged. And we’re laser-focused on helping Behavioral Health and Human Services agencies improve clinical outcomes, enhance operations and activate their full potential.
Please rest assured – the team and tech you love will remain in place. Providers will have the flexibility to choose and work with the two best-in-KLAS EHR solutions, CareLogic and Credible Behavioral Health. Our teams will continue to support both platforms and our agency partners from end to end.
Over time, we will fully bring to life the power and potential of this merger – to elevate agencies and create healthier communities – across our offering, team, and the industry. We’re excited for you to take this journey with us!